Returns and Exchanges
At Jean Bleu, we want you to be satisfied with your purchase! If you need to return or exchange merchandise, you can visit one of our stores or by mail.
RETURN OR EXCHANGE POLICY *no fees*
All purchases made on our website www.jeanbleu.com can be returned by mail or in one of our stores for an exchange or refund.
Please bring your electronic invoice received during the purchase. All returns of items purchased online and returned by mail must meet the following criteria:
- Goods must not have been worn, must not have been washed or broken
- Price tags must be attached
- Returned merchandise must be received within 7 days of the date of delivery of the purchase with the invoice and return merchandise authorization. If the goods are received after 7 days, we reserve the right to include the price of the shipment that will be deducted from the amount credited.
Please note: All items purchased from the "Buy 2 items and get 3rd free" promotion will not be refunded. We only accept exchanges.
& all purchases with hem requests will not be refunded nor exchanged
For sanitary reasons, swimsuits and underwear can NOT be exchanged or returned.
Returns & exchanges on items purchased over the holidays :
All items purchased from November 1st 2020 to December 24th 2020 will only be accepted for return and exchange until the 10th of January 2021; in store and online.
Online returns & exchanges :
Return to store: Please bring the unworn merchandise back with the original price tag attached to the item. For all returns or exchanges, please bring the 2 invoices received in your package.
Online returns: Request a return by e-mail at Service@jeanbleu.com or by phone at 1-877-631-3306 from Monday to Friday from 8:30 to 16:00. https://jeanbleu.com/a/returns All returned merchandise will be verified upon received and will be refunded according to the method of payment used at the time of purchase. For all purchases made with Paypal, the refund will be made on the credit card associated with the Paypal account. Unauthorized returns or returns that do not meet the above criteria will not be refunded and the merchandise will be returned at the customer's expense.